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International Returns ManagementWatch the animation to see how we can help you streamline your return processes in an way that will pleasantly surprise your customers because of the hassle-free procedure and prompt refund.
Our international returns network comprises a large number of warehouses, strategically located throughout Europe. This way we can offer local returns processing. For a number of clients we provide outbound logistics from one central distribution centre, returns however are collected and processed in a decentralised setup. Local returns processing offers numerous advantages:
Improved Customer Experience
- local experience for customers. Customers can return goods to a local address and interact with a Customer Service operator in theirown languages.
- Quick refunds. No time is wasted in transportation, articles are immediately checked locally, and the order is quickly released for refund. Clients are refunded without delay, which has a positive influence on consumers' loyalty and enables them to quickly spend the money again for new purchases.
- Cost efficient: use of internal transportation networks and line-hauls
- Pre-sorting or full processing
- Swift product circulation: products can be sold again online immediately (crucial mostly in fashion and other trend related products)
- Cross-docking possibilities with returned products - fulfilment without the need to transort goods back to a central distribution centre first
High Volume Options
- Central European Returns Hub: most cost-effective solution on the market
- Returns Tool Set: balance speed against costs at all times, everywhere