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Enabling online growth
In the ever more complex world behind webshops, Docdata is at the forefront in quality and expert advice throughout the entire e-commerce chain. We offer our clients a wealth of experience, the best quality, scalability, flexibility and reliability. We offer tailor-made solutions which meet the most complex business requirements, thus enabling our clients to make a difference based upon their logistic performance.
We offer services required to be successful in e-commerce. Our key activities are B2C fulfilment, returns logistics, online payments, international carrier management and related services which offer an added value:
connection to (online) marketplaces (Docdata Connect)
content improvement (product photography and text enrichment)
Omni-channel retailers offer their products using different channels, e.g. through physical shops, webshops, smartphones and tablets. Ideally, brand appreciation is the same for all channels. The consumer expects a seamless shopping experience and a consistent brand appreciation.
A `seamless shopping experience' is the 'brand differentiator' of the moment.
Research by Forrester indicates that there is a big difference between what the customer expects of an omni-channel retailer, and the omni-channel capabilities of retailers. An unequivocal look & feel of course is a first requirement, but many expectations of customers lead back to the management of the entire supply chain.
Omni-channel retailers compete with (large) players such as Amazon and Zalando, which offer free shipping, and as a consequence have developed strong customer loyalty. For omni-channel retailers, it is a unique opportunity to have their stock close to the customers, thus offering flexibility and speed when it comes to fulfilment and returns. Therefore many retailers look for cross-channel fulfilment solutions to comply with wishes such as:
buying online and collecting in the shop/pick-up-point
buying in the shop and home delivery (from central DC)
real-time stock information
Each of these wishes makes the highest demands on the management of the entire chain. Docdata presents several solutions to help their omni-channel clients on the way. Services which cause the consumer to experience the online channel as an added value to the offline channel and vice-versa. Maintaining a constant service frame during peak moments is of the greatest importance. During peak periods, Docdata offers scalability on a daily basis.
case study: “Three Days of Folly at De Bijenkorf”
Docdata also offers solutions for:
integrated B2C and B2B logistics
click & collect solutions
value added services for returns and special packaging
Would you like to know more about our omni-channel solutions? Please do contact us!
Solutions for brands
Integral online solutionBrand experience is crucial for brands. They wish to achieve a unique and consistent brand experience in each channel and country. Docdata offers the possibility of an integral online solution, as e.g. we did for Livera and HP. The entire trajectory from purchasing to sales is being handled completely by Docdata.
With Docdata Connect, we also provide brands, along with their own online surroundings, the possibility of offering their products through several other online channels. Consider online marketplaces such as Zalando, bol.com Plaza, eBay and Amazon. Your products are thus brought to the attention of an audience of millions, and on top of all this, they benefit from the advanced marketing activities of these marketplaces.
- tailor-made solutions for a perfect and consistent brand experience
- cross-border fulfilment- and returns solutions
- additional online channels through Docdata Connect
- international carrier management
- integrated European B2B/B2C solutions
- international solutions for online payment and refunding
Would you like to know more about the solutions Docdata has to offer to brands? Please do contact us!
Specialized resellers are called niche players. They are shops active in niche markets with a deep assortment, such as WineInBlack.nl (quality wines) and Ace&Tate (glasses). To these players, the online proposition is crucial. Docdata is part of their success by providing smart solutions directed at the entire chain. Together with our client, we find and determine the way to (international) growth, so the client can focus exclusively on his webshop and products.
- specific fulfilment and returns solutions
- specific value added services
- combined payment and fulfilment solutions
- gradual internationalization
- business intelligence & financial analyses