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Enabling Online Growth
In the ever more complex world behind webshops, We are at the forefront in quality and expert advice throughout the entire e-commerce chain. We offer our clients a wealth of experience, the best quality, scalability, flexibility and reliability. We offer tailor-made solutions which meet the most complex business requirements, thus enabling our clients to make a difference based upon their logistic performance.
We offer services required to be successful in e-commerce. Our key activities are B2C fulfilment, returns logistics, online payments, international carrier management and related services which offer added value:
Omni Channel Solutions
Omni channel retailers offer their products using different channels, e.g. through brick & mortar shops, webshops, smartphones and tablets. Ideally, brand appreciation is the same for all channels. The consumer expects a seamless shopping experience and consistent brand standards.
A Seamless Shopping Experience is the Brand Differentiator of the moment
Research by Forrester indicates that there is a big difference between what customers expect of an omni channel retailer, and actual omni channel capabilities of retailers. An unequivocal look & feel of course is a first requirement, but many expectations of customers lead back to the management of the entire supply chain.
Omni channel retailers compete with large players such as Amazon and Zalando, which offer free shipping, and as a consequence have developed strong customer loyalty with those. For omni channel retailers, it is a unique opportunity to have their stock close to customers, thus offering flexibility and speed when it comes to fulfilment and returns. Therefore, many retailers look for cross-channel fulfilment solutions to comply with wishes such as:
- buying online and collecting in the shop/pick-up-point
- buying in the shop and home delivery (from central DC)
- real-time stock information
Each of these wishes makes the highest demands on the management of the entire chain. We present several solutions to help omni channel clients. Services which allow consumers to experience the online channel as an added value to the offline channel and vice-versa. Maintaining a constant service standard during peak times is of the greatest importance. During peak periods, we offer scalability on a daily basis.
We also offer solutions for:
- Integrated B2C and B2B logistics
- Click & Collect solutions
- Value added services for returns and special packaging
Solutions for Brands
Achieving a unique and consistent brand experience in each channel and country is crucial for brands. We are providing companies like Livera and HP integrated online solutions comprising the entire customer journey from purchasing to delivery and returns.
With Ingrams Micro's award winning Shipwire platform we also provide the option of selling products through several other online channels. Consider online marketplaces such as Zalando, bol.com Plaza, eBay and Amazon. Your products are thus brought to the attention of an audience of millions, and on top of all this, they benefit from the advanced marketing activities of these marketplaces.
- tailor-made solutions for a perfect and consistent brand experience
- cross-border fulfilment- and returns solutions
- additional online sales channels through the Shipwire platform
- international carrier management
- integrated European B2B/B2C solutions
- international solutions for online payment and refunding
Specialized resellers are often niche players, active in markets with a deep assortment, such as Wine in Black (quality wines) or Ace&Tate (glasses). To these players, the online proposition is crucial. We are part of their success by providing smart solutions directed at the entire chain. Together with our clients we find and determine the way to international growth allowing clients to focus exclusively on webshops and products.
- specific fulfilment and returns solutions
- specific value added services
- combined payment and fulfilment solutions
- gradual internationalisation
- business intelligence & financial analyses